Frequently Asked Questions

We support only Australian-registered not-for-profit organisations. Your organisation must have an ABN and be a registered incorporation (or equivalent) in your state, but you do not need to be a charity or have DGR status.

For more information, see:

• Which organisations can use GiveNow?

• Do we need DGR status to be listed on GiveNow?

The key features GiveNow provides include donations (one-off and regular), embedded donation forms, peer-to-peer fundraising, event ticketing, membership registration and renewal, and grant search.

Some of the features are available for Pro Plan users only. For more information, see:

• GiveNow plans & pricing
• What is GiveNow and what services does it offer?

Kindly note that we do not currently offer an online raffle ticket service. We are happy to assist with platform-related fundraising queries via our Melbourne-based support team, but we do not act as fundraising officers, and we don't provide an advisory service.

To join: There are no fees to join GiveNow. You can sign in and explore the platform for FREE - No sign-up fees, subscription fees, or penalty fees. Simply select a plan that suits your organisation’s fundraising needs - you can change plans at any time.

To use: Once you have a LIVE cause and start to collect donations, the platform fee (1.5%-3.5%) kicks in, depending on your choice of plan. You can opt in for donors to cover that fee for you.

There is also a small transaction fee charged by our local payment provider, which is much lower compared to PayPal/Stripe/Square fees.

For more information, see:

• GiveNow Plans and Pricing

• What does it cost to use GiveNow?

• What is GiveNow’s platform fee?

GiveNow is Australia’s first all-in-one online fundraising platform, established in 2001. We provide all the key tools small to medium-sized not-for-profit organisations need for online fundraising, with the lowest fees in Australia.

We are also 100% Australian-owned and operated, with no lock-in contracts or hidden costs.

You can learn more about how we compare to other platforms in this article: Comparison of online fundraising platforms for Australian not-for-profits and charities

Starter and Basic Plans: Up to two active cause pages at any time — typically one general cause and one targeted campaign.

Pro Plan: Unlimited active cause pages.

For more information, see:

• GiveNow plans & pricing
• How do I list a new cause?
• How do I edit a cause?
• How do I offer regular donations (only) on my cause page?

Hosting on a subdomain works much like using a third-party platform — donors see a different URL and page layout. It is therefore much better to embed the form on your website, so that donors stay on your site without being directed to a different page. Embedded donation forms is the gold standard for maximising donation value and conversion rates.

Kindly note that this is a feature available to Pro Plan users only. You can change your plans anytime on the platform, and it will take effect immediately. There are no lock-ins or penalty fees involved.

Organisations on GiveNow’s Pro Plan can embed donation forms directly on their own websites. It is mostly copy and paste — just insert a short code snippet onto the correct section of your website.

For more information, see How do I embed a donation form on my organisation’s website?

You can also customise your embedded form to match your site’s branding.

• Donation reporting: Printable donation reports are available on your overview page.
  For more information, see: Donations overview page

• Data for your own reporting: You can export all donor and donation details, plus peer-to-peer supporter activity, via CSV or Zapier integration.
  For more information, see: How do I download our donation and donor data?